• One third of existing mobile users feel that operators are the most frustrating services companies to deal with
  • One in four urban Indian mobile users faces issues of some sort with their operator but only half of these issues are reported
  • Three out of five customer care agents find it difficult to support mobile data users with the tools and information available to them

Mobile Operators Second Only To Utility Providers In Having The Lowest Customer Experience Rating

Mobile Operators Need To Improve Quality of Service (QOS) Across Multiple TouchPoints

Poor Customer Experience Aside, Network and Data Related Issues Continue To Frustrate Customers

Customer Care Agents Are Ill Equipped To Create A Positive Customer Experience

Creating Good Customer Experiences Make For Great Word-Of-Mouth Marketing

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